Our Staff

Our clients are our highest priority.

All our Gold Cross Home Care staff are committed to providing our clients with the highest quality of care possible, to enable our clients to have as much freedom and independence in the comfort of their homes.

Strengths of Our Gold Cross Caregivers

  • Ability to connect and communicate clear effectively with their clients
  • Reliable and dependable
  • Demonstrate compassion and a passion for their work (they care about people and take pride in their work)
  • Encourage clients’ independence, preference and privacy
  • Strong ability to identify changes in conditions and or behaviors and report to supervisor so that family will be notified
  • Are neat clean and professional in appearance
  • Are committed to improving the quality of life of each individual

Our staff has current proof of:

  • Ontario Personal Support Worker (PSW) Certification
  • Current First Aid/ CPR Certification
  • Police clearance (vulnerable sector screen)
  • Up to date immunizations, including TB test, flu shot
  • Are fully trained, experienced, bonded and insured

Testimonials

  • Joanne is a compassionate, knowledgeable professional who, through her company Gold Cross, has assisted my family in providing Personal Support Workers of the top order. From companionship and personal assistance to pre demise compassion her PSWs are the best. We will continue to use Joanne's services as long as my mother is still alive. Thank you Joanne.
    –R.W, Hamilton

    R.W.
    R.W.
  • Without that wonderful woman, I don't know if I could have gone through this. You too Joanne, always there when I needed you. Dad's smiles when Cathy arrives...so says it all. The little treats, going over and above for dad, calming and reassuring me as his caretaker. You guys are the best!
    –T.B, Burlington

    T.B.
    T.B.
  • I have had GOLD CROSS services for my Mother for two years. Their staff were very friendly and professional. My Mother is 91 years old and they supplied medication and laundry services. We were very happy with the company.
    – J.M, Hamilton

    J.M.
    J.M.
  • Every effort was made by Joanne to try and have the same people come in each day so that my friend could feel more comfortable considering the sudden change from having his wife doing everything. I am confident that if you need care at home or at the Retirement Home you can be sure that your needs will be met in an efficient and compassionate manner.
    –T.J, Stoney Creek

    T.J.
    T.J.
  • I want to thank you and your staff for the wonderful care you have given my mother over this past year. You and your staff are very compassionate and caring. I want to thank you for showing us that people really care. My mother is a happier person these days even though she is faced with her challenges.
    –P.T, Hamilton

    P. T.
    P. T.
  • You stepped up big time with our dad and you have continued to help and support our mother. I would highly recommend your service to anyone.
    -P.M, Ancaster

    P. M
    P. M
  • Joanne your caregivers seem to have the experience and patience with my mom. So important. Very grateful for the pictures of our mum you sent us.
    -R.F, Dundas

    R.F.
    R.F.
  • It honestly feels like an albatross is off my back. This is one of the first nights I can sleep. Thank you. Thank you from the bottom of my heart for Cathy she is a gem.
    -T.B, Hamilton

    T.B.
    T.B.
  • He (my dad) is very fond of you and your team. You really made a difference and make my dad feels comfortable and happy again.
    -W.L, Hamilton

    W. L.
    W. L.
  • My dad has greatly improved under the care of your PSWs. Your caregivers are very kind and helpful. Please thank them for their kind care over the last couple of weeks.
    -I.O, Hamilton

    I.O.
    I.O.
  • Joanne and her staff have provided my elderly mother with such great care over the last year or so. As my mom's needs grew greater they were there to help us. They provided excellent PSWs who took care of my mom as well as provided her with the services she needed in her apartment. Thanks to you and your staff for all your hard work. I could not of done it without you.
    -D.M, Stoney Creek

    D. M.
    D. M.
  • Thank you for organizing the care for my mom. We really appreciate all of the work and extra attention to detail that you have done for her.
    -A.H, Ancaster

    A.
    A.
  • My grandmother was very pleased with her visits. She was very impressed with all that your PSWs do for her and they always have a great chat. I didn't know how she would react so I am relieved that she enjoyed it so much. Your follow up phone calls are extremely helpful.
    -J.C, Dundas

    J. C.
    J. C.
  • Just a quick note to say how much we all love Ana. She is fabulous. We feel such a relief since using your services through Gold Cross.
    -L.M, Hamilton

    L. M.
    L. M.