Testimonials

What people are saying

  • Joanne is a compassionate, knowledgeable professional who, through her company Gold Cross, has assisted my family in providing Personal Support Workers of the top order. From companionship and personal assistance to pre demise compassion her PSWs are the best. We will continue to use Joanne's services as long as my mother is still alive. Thank you Joanne.
    –R.W, Hamilton

    R.W.
    R.W.
  • Without that wonderful woman, I don't know if I could have gone through this. You too Joanne, always there when I needed you. Dad's smiles when Cathy arrives...so says it all. The little treats, going over and above for dad, calming and reassuring me as his caretaker. You guys are the best!
    –T.B, Burlington

    T.B.
    T.B.
  • I have had GOLD CROSS services for my Mother for two years. Their staff were very friendly and professional. My Mother is 91 years old and they supplied medication and laundry services. We were very happy with the company.
    – J.M, Hamilton

    J.M.
    J.M.
  • Every effort was made by Joanne to try and have the same people come in each day so that my friend could feel more comfortable considering the sudden change from having his wife doing everything. I am confident that if you need care at home or at the Retirement Home you can be sure that your needs will be met in an efficient and compassionate manner.
    –T.J, Stoney Creek

    T.J.
    T.J.
  • I want to thank you and your staff for the wonderful care you have given my mother over this past year. You and your staff are very compassionate and caring. I want to thank you for showing us that people really care. My mother is a happier person these days even though she is faced with her challenges.
    –P.T, Hamilton

    P. T.
    P. T.
  • You stepped up big time with our dad and you have continued to help and support our mother. I would highly recommend your service to anyone.
    -P.M, Ancaster

    P. M
    P. M
  • Joanne your caregivers seem to have the experience and patience with my mom. So important. Very grateful for the pictures of our mum you sent us.
    -R.F, Dundas

    R.F.
    R.F.
  • It honestly feels like an albatross is off my back. This is one of the first nights I can sleep. Thank you. Thank you from the bottom of my heart for Cathy she is a gem.
    -T.B, Hamilton

    T.B.
    T.B.
  • He (my dad) is very fond of you and your team. You really made a difference and make my dad feels comfortable and happy again.
    -W.L, Hamilton

    W. L.
    W. L.
  • My dad has greatly improved under the care of your PSWs. Your caregivers are very kind and helpful. Please thank them for their kind care over the last couple of weeks.
    -I.O, Hamilton

    I.O.
    I.O.
  • Joanne and her staff have provided my elderly mother with such great care over the last year or so. As my mom's needs grew greater they were there to help us. They provided excellent PSWs who took care of my mom as well as provided her with the services she needed in her apartment. Thanks to you and your staff for all your hard work. I could not of done it without you.
    -D.M, Stoney Creek

    D. M.
    D. M.
  • Thank you for organizing the care for my mom. We really appreciate all of the work and extra attention to detail that you have done for her.
    -A.H, Ancaster

    A.
    A.
  • My grandmother was very pleased with her visits. She was very impressed with all that your PSWs do for her and they always have a great chat. I didn't know how she would react so I am relieved that she enjoyed it so much. Your follow up phone calls are extremely helpful.
    -J.C, Dundas

    J. C.
    J. C.
  • Just a quick note to say how much we all love Ana. She is fabulous. We feel such a relief since using your services through Gold Cross.
    -L.M, Hamilton

    L. M.
    L. M.
  • Gold Cross provides a first rate service. Compassionate and conscientious, the team at Gold Cross have really helped my mother gain some independence and have provided me with peace of mind.  I live 500 miles away from my mother and while I visit often, I can't always be the one to take her to appointments. I know that Gold Cross will step in for me whenever necessary and will look after my mother very well indeed. -F.M, Burlington

    F.M.
    F.M.
  • Sandy is a perfect fit for my mom.  She can pinpoint her needs better than we can and she works wonderfully with the nursing staff, especially if  there are any concerns that need to be addressed. She's a great addition to my mom's regular staff at the nursing home, who don't always have as much spare time as they wished to spend with the residents. Thanks again for the great service!
    -L.H, Stoney Creek

  • I would like to say that you impressed me from the very first time we talked on the phone Joanne- your approach was kind, caring and compassionate. Your assistance was accommodating and helped to reduce the stress of arranging care for our mom. Your visitation to Yvonne' house was appreciated and the selection of care workers was positive and mom 's response was consistently , "They are such nice girls". Both Vita and Andie demonstrated kindness, interest and most of all security to mom. It was a pleasure to meet you and and wish you and your team every success as you continue to provide home care. It is a challenging process.
    -B.L, Hamilton

  • This has been a struggling time for us over the past few months with what our mother has been through has been very tough for all of us and more so for her. Taking her home a week ago was so fearful for myself sister and brother I can only imagine what our mother was thinking after 3 long months in the hospital. Then we found you, and it was a sign from above and the week has been Golden. Your strength knowledge and experience has guided us, helped and most of all strengthened our mother to independence, and that was our goal from the start. You should be very proud of your accomplishments of Gold Cross Home Care the name suits you and your staff and everything you represent. Thank you to Sarah, Amanda Jennifer, Vida  and Teresa  for reaching out and becoming part of our family.
    -M.R, Stoney Creek

    M.R.
    M.R.
  • Can you give a thumbs up for Cathie. She is phenomenal. She knows how to calm dad, takes care of him, has accepted fewer hours, gives me ideas on his room to make it easier for him. You guys did this. You introduced me to an angel. You have let her keep the bond with dad. Thank you! I honestly could not have done this without you guys.
    -T.W, Hamilton

    T.W
    T.W
  • Our family was attending an important event in Hamilton last week and Gold Cross Home Care provided outstanding care for our father. They went above and beyond in their efforts to provide service and the staff that attended our Dad at the hotel were outstanding. If you require Home Care services in Hamilton, I recommend Gold Cross without hesitation. Thank you Joanne, Pearl and Andrea!
    -H.D, Hamilton

    H.D
    H.D
  • Joanne & her staff are simply amazing! They helped me take great care of my two elderly parents after a stroke & open heart surgery! They are very attentive & caring! I could not have done it without them! Forever grateful! Thank you Joanne & staff...in particular Raquel...my parents really enjoy her! :)
    - S.S, Etobicoke

    S.S
    S.S
  • Wow.....so above and beyond the call of duty! Please tell Teresa thanks so much...we appreciate the kindness and companionship she shows mom each and every shift.
    -R.S, Ancaster

    R.S
    R.S
  • Joanne and Gold Cross family,  I cannot say enough about the care you are providing for our father. The professionalism, assessment skills including thinking out of the box to solve issues is impressive. In difficult times the respect and dignity was your first priority not only for our father but our family as well. The support we have received is above and beyond. Remembering my fathers birthday, my parents anniversary meant so much to us your kindness will not be forgotten. We would like to thank our Gold Cross family for all you do. From our family to each and every one of you caring for our father we thank you from the bottom of our hearts.
    -L.K, Dundas

  • We are so pleased that we learned about Gold Cross through Sue’s cousin.  You responded almost immediately to our weekend call and had one of your staff caring for Bert that Saturday evening.  Over the next month, you again responded as the situation changed from overnight to 24 hour care. Bert tells me your staff were very caring and whatever he wanted your staff tried to accommodate him.  Since we live an hour away from Hamilton, it was a big relief to get the morning report advising us of his condition. We are so pleased and thankful for your service.  Please pass on our thanks to your staff.
    -T.L, Hamilton

  • I DO appreciate all you and your staff have done for us. Very caring and capable women ! I will certainly recommend you to anyone needing help, as well as keeping your number handy for the future. Thank you so much for checking in with me throughout my mother's recent crisis. I was very pleased and impressed by your ladies . Very kind, patient and all-round just very good at their jobs caring for people!
    -B.B, Burlington

    B.B
    B.B
  • When we needed immediate assistance Gold Cross was recommended and available. They were able to send a caring and qualified person who immediately connected with my grandmother and who was able to make a significant improvement to her comfort and care.  The knowledge that her specific needs were being seen to on a daily basis was a great relief.  The daily updates were very helpful as they allowed us to know how things were progressing. I would recommend their services without hesitation.
    -J.M, Burlington

    J.M
    J.M
  • My mother, who is in her mid 70s, recently had knee surgery. Although my siblings and I were dedicated visitors while mom was in hospital for a week, we were concerned about her care upon her return home since we all work full time. Well, we found an answer, a truly heaven-sent one, and that was Gold Cross Home Care! Firstly, the owner (Joanne DeRubeis) ensured a thorough and meticulous review of my mother’s needs, and matched her perfectly with an exceptional Personal Support Worker (PSW). The PSW supported my mother for a few hours each day with daily hygene, bathing, food preparation and chores. Her care and attention were outstanding and we were so happy to see our mother flourish and heal quite quickly with this support. And we were thrilled to have the same wonderful person each day as consistency of caregiver is so important in our view. I cannot say enough about the quality of care that my mother was provided. I will say that I highly recommend Gold Cross Home Care to any Senior recovering from surgery or who needs daily support.
    -A.A, Hamilton

    A.A
    A.A
  • Thank you for the wonderful care that my mother received from Gold Cross Home Care. The reassurance of knowing that my mother was cared for is immeasurable. The updates every day about how the previous night had gone were so helpful; I felt that I was kept up to date with her care and needs. I will never forget the night Alysha went to the hospital with her and took care of her throughout the night. I would use GCHC again in a heartbeat, and would recommend it to anyone.
    -F.B, Burlington

    F.B
    F.B
  • I just wanted to tell you how much I appreciate the work Raquel does with my Mom. Mom has really bonded with her and constantly tells me how much she likes Raquel and that Raquel can't do enough for her. So, please pass my sincere thanks along to Raquel. She is making both my Mom's and my life better.
    J.C, Hamilton

    J.C
    J.C
  • Thank you again for Allan's care. He has definitely improved but continues to be challenged. You were there when we really needed your help and for that I am very grateful and would recommend your services to anyone.
    -T.R, Ancaster

    T.R
    T.R
  • The Gold Cross team was accommodating, responsive and prompt. The quality of service both administratively and in-home was excellent. Highly recommended.
    - Client, Mississauga

  • With Tina's help I have been able to rest and I feel so much better. She is very reliable Has a lot of compassion and a great sense of humour. Thanks so much for your help.
    - M.R, Stoney Creek

  • Hi, my name is Rodney T and on Oct 24/17 I injured my right knee that required surgery on Oct 27/17. I injured my left knee in 2011 in a similar way. In 2011 I was basically on my own and the first two weeks were very difficult! I really wasn't looking forward to going through what I went through in 2011 so I decided to call Gold Cross Healthcare and Joanne arranged for Cathy, a healthcare worker from Gold Cross, to help me through the first two weeks after my operation, the most difficult time. Well, it's been two weeks since the operation on my right knee. Cathy, a Gold Cross healthcare worker has been helping me and I have done much better than when I was on my own in 2011. I have eaten well and I have always been clean as has my apartment and laundry been kept clean. On a personal level, the company that Cathy provided me was also very nice and appreciated. I have just finished my last visit by Cathy and both Cathy and Joanne have let me know that if I ever need future help they are a phone call away. It took a lot of pressure off me knowing Gold Cross would be there after my operation and it is also very nice to know Gold Cross would be there if I ever need them again. I would contact Gold Cross if I found I ever needed healthcare help in the future. Besides the fact that Cathy was a great help to me, everyone I dealt with at Gold Cross was very friendly and gave me the impression that they cared for my well being. Gold Cross made it easy to deal with them and their rates were reasonable. I have no reservations at all with paying Gold Cross for a very good and needed service.
    -R.T

    R.T
    R.T
  • We are truly blessed to have such wonderful caregivers. You have made such a qualitative difference in both mom and dad's lives. We are sure mom is looking down with relief that dad has you both to share his thoughts and feelings with when something reminds him of mom. We are so grateful to have you as an extended part of our family. The care your staff provide give us peace of mind as a family.
    - L and family, Dundas

    L.
    L.